Chatbot Platform

An intelligent chatbot platform that enables businesses to provide 24/7 customer support through AI-powered conversations. The platform supports multiple languages and integrates seamlessly with existing CRM systems.

Key Features

• Natural language processing for human-like conversations
• Multi-language support (20+ languages)
• CRM integration (Salesforce, HubSpot)
• Customizable conversation flows
• Analytics and performance metrics
• Handoff to human agents when needed

Technical Implementation

Built with Python using OpenAI's GPT models for natural language understanding. The frontend is a React-based admin dashboard. We use FastAPI for the backend API and PostgreSQL for conversation history. The platform integrates with major CRM systems through REST APIs.

Results

The platform handles over 100,000 conversations monthly with a 92% customer satisfaction rate. It has reduced customer support costs by 40% while improving response times to under 2 seconds.